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Susan's Jewelry is a Fine
Jewelry retail business. We
have access to 1,000's of styles of fine jewelry
that we make all available
here.
Is Susan's Jewelry a real
Business?
Yes, Susan's Jewelry is a real business
registered with the Jewelers Vigilance Committee
We
are a California business under license number
SREH23-292761
We know you are anxious to get your order; and most orders are shipped within 24-48 hours.
First, please contact us by email customerservice@susansjewelry.net or by phone 1-951-264-4133 and let us know of the problem. Package your product securely, and include a copy of your invoice. Address your package to us too the address on your invoice with in 30 days of purchase. Insure your package and request a delivery receipt and a tracking number. Email the tracking number to us. Do not by any means indicate on the package that the item contains jewelry. You are responsible for paying your own return postage.
We will be happy to help you.
Is my credit card
purchase secure?
Susan's Jewelry takes
the current issue of internet security very
seriously.
We have gone to extreme lengths to ensure the
information provided to us is confidential, secure
and valid.
Each credit card purchase is subject to several
levels of credit card fraud screening. Only when all
levels of screening have been passed, will we place
a transaction on your credit card. Here are some of
the measures you will see on line and there are many
behind the scenes features that you won't see. What
you can be sure of is that your information is more
secure with us that in any retail store or
restaurant in America.
Example 1:
We utilize the
PayPal shopping cart service when transferring
confidential information from you to us. The check
out form is located on the PayPal.net
secured servers. You can tell that you are about to
place a secure order by looking at the URL in the
address box. It begins with https:// and you will
also notice a small padlock on the lower right of
your screen.
We utilize the
PayPal
shopping cart service because they are professionals involved in
processing credit card orders every single day. We believe
that fraud prevention should be left to the experts in the field, Susans Jewelry
is only a retail business and their expertise is jewelry, not internet credit
card security.
Example 2:
The
information running on the server and the engines
that run the shopping cart services are hidden files
on the server. No one sees the files that are
actually running.
Example 3:
Using SSL API, all orders and payment information
sent from our Web server are encrypted using
industry standard RC4 1024-bit encryption with SSL
Version 3. This encrypted and secure data is routed
to the credit card processor, decrypted and
processed. All processed information
(Approved/Declined transactions) is then
re-encrypted and sent securely back to the website.
Once at the Web server, it is decrypted and
displayed to the consumer. Also, order confirmation
e-mails are sent to the consumer and to the
merchant. The SSL API guarantees that the orders and
payment information generated by Susan's Jewelry remains totally secure.
Example 4:
Every single order is subjected to the address
verification system. If your credit card account
does not match the address you submit, merchandise
will not ship and we will initiate fraud prevention
measures.
Example 5:
We appreciate your repeated business with us. Due to
internet fraud which mainly effects the merchant,
the number of orders you place with other merchants
in a certain amount of time, and the amount of your
orders will be scrutinized.
Example 6:
We have a record of your IP address when you place
an order. with this address, we know where the order
is coming from. If we have reason to believe this
could be a fraudulent order, fraud prevention
measures will be initiated.
Example 7:
We may call you to verify your order. We will have
obtained personal information from the credit card
issuer. If our questions do not match what they have
on hand, we will initiate fraud prevention measures.
As you can see, Susan's Jewelry takes the issues of
security very very seriously. Credit card fraud
stops here. If you are making a fraudulent purchase,
all the data we collect on you will be passed on to
the authorities
Is Your Jewelry Real ?
Yes, our jewelry is genuine. We do not
carry gold plated merchandise or miss represented
goods.. The gold is solid 14k or 18k and gemstones
and diamonds are real. Each purchase is accompanied
with a certificate of authenticity.
Do you provide ring sizing
service?
At this time, we do not provide sizing or repair
service, but will in the future.